PLACING AN ORDER
Majority of Warwick and Quinlan’s tables, chairs, mirrors and decor are made to order, giving you the freedom to customize your chosen product or design your ideal object from scratch.
Customize the size, wood, glass, colour and material to suit your style and budget.
To design your own item, click here or email us at bernice@warwickandquinlan.co.za
We use PayFast to facilitate all of our payments on the website. PayFast accepts payment by credit cards, cheque cards, Instant EFT (via Internet Banking), mobicred, Masterpass, SCode and debit cards.
All payments are done via a secure third-party payment gateway. Warwick and Quinlan does not have any access to any of your personal card information.
Unfortunately we do not have a showroom as all of our pieces are customised pieces and made upon order. Please email bernice@warwickandquinlan.co.za if you would like to view our portfolio.
Almost all of our products are handmade to order therefore we do not necessarily restock. The only time a product will be out of stock is if we are unable to obtain the materials we need to make up the product.
SHIPPING STATUS
Shipping charges will vary according to the weight and dimensions of the product you are purchasing as well as the delivery address.
All shipping rates will be based on the courier company you choose to make use of.
We will send you a list of companies our customers have trusted in the past.
If we do make a booking for you on your behalf, please note that we will not be able to keep track of the Shipment and this will be your responsibility to follow up with the courier company directly.
We book the courier for you as an extra service should you require us to, but it is important to understand that they are a 3rd party and we take no responsibility from when the items leave our factory floor.
Please also consider requesting shiping insurance in order to protect your order. This is not something we do automatically when we request quotes as we work on their online portals only.
We will keep in contact with you and give you some feedback as to your ETA. Your preferred courier company will have sent you all your booking details.
If you have not received a shipping notification from your courier company after the lead time for your product is over please make contact with them.
Please note: We will not be able to release any furniture until invoices have been settled in advance.
Due to the nature of a courier company, it is not possible to schedule a certain time for the product to be delivered. The courier company is solely in charge of their delivery times and this is completely out of Warwick and Quinlan’s control.
Yes! Warwick and Quinlan offers a self-collect service. Please note that this does not affect or change the date of when the product will be ready for collection. Our address is: Unit 7, Parow Business Park, Jean Simonis Street Cape Town, South Africa
MY ORDER STATUS
No cancellations or modifications to your order will be possible after payment is made.
The only change you can make is to your delivery address but only before you receive your shipping notification. If you have already received a shipping notification you will not be able to change your delivery address.
Our lead time is 6-8 weeks depending on the specific item due to the fact that all of our pieces are individually handmade to order.
We ensure to not rush any orders as our items are made to the highest quality.
It does happen from time to time that we are not able to manufacture and dispatch all orders in the lead time stipulated to you, sometimes it takes some extra time to make your order of the best quality.
Please however contact us at bernice@warwickandquinlan.co.za if you have not received your items by the specified delivery date.
We should be in regular contact with you, but it does happen some times where we may have not gotten to you just yet. Feel free to check in with us at any time.
RETURNS & REFUNDS
- As a small business, we have strict policies in place. To begin the process, we would need you to email us at the email below with the reasons for your request. bernice@warwickandquinlan.co.za
- We will review your return request and confirm whether your return will be accepted or not. Please note that you would be responsible for any furniture being returned to the factory and any other courier fees needed.
- Once we have received the item we will physically inspect the item to confirm that it is in line with your initial return reason. (i.e. defective )
- We do not refund for items that are custom made for you. We are happy to remake or repair any issues though.
- Refunds, if approved, will be processed once a month within 30 days.
- Please note that if an item reaches us and is not in the original condition or as specified in your initial return request you may not be eligible for a refund or repairs and will be charged another shipping fee to get the original item back to you.
If you customise an order, we will not be able to refund it as it does not fall part of our standard stock range.
It is important to note that we are not a courier service and therefore make use of 3rd party services on your behalf.
We cannot be held responsible for any damages to your order once it has left our factory floor. For your peace of mind, we suggest you consider insuring the transit accordingly. If we are booking the transport on your behalf, please ensure to request insurance as it is not our responsibility to ensure your goods are inured.
