After placing your order, you will receive an order confirmation via email. The confirmation is our acceptance of your signed order and non-refundable deposit and forms the basis of a binding Contract of Sale between yourself (the purchaser) and Warwick and Quinlan.

The confirmation is an important document. The confirmation details the specific requirements of your order. Size, choice of fabric, choice of cushion interiors, choice of legs and feet and their colour, together with any other specific instructions you have given us to personalize your furniture any further. The exact details on the confirmation will be issued as the manufacturing document for your order to be made to those instructions. Therefore, it is important that it is carefully checked by you against the order you placed and that you advise us of any errors or omissions or any further changes you require.

Once materials (particularly fabrics) have been ordered or delivered to us we are unable to accept changes or cancellations without some cost to you. Occasionally, fabric suppliers will accept return of fabrics but they will levy restocking charge, the cost of which would need to be met by you.

A non-refundable deposit of 70% of the total order value including delivery charges and VAT is payable on placing the order. The final balance is payable before the the unit can leave our factory for delivery. Payment is accepted by most debit and credit cards or by direct transfer to our bank. American Express credit cards are not accepted. If you decide to cancel the order, we may accept your cancellation but in all cases we will retain your non-refundable deposit to cover the costs we have incurred.

To cancel the contract, you must let us know in writing to our registered office or by email to bernadette@warwickandquinlan.co.za stating the reason you wish to cancel and that you accept the retention of your non-refundable deposit to cover the costs we have incurred. This term does not affect your statutory rights.

The anticipated manufacturing date is given as a week number (please consult your diary). Time of manufacturing and delivery is not of the essence in these terms and conditions. We will not be liable for any direct or indirect loss of profits or other financial loss or damage suffered by you through any delay. Occasionally, the fabrics and special materials you have chosen may not be available with the supplier. If this should happen, we will advise you of a new manufacturing date and also give you the option to select an alternative material or to wait for your original choice to become available. Please note that Loadshedding will cause knock on delays between our suppliers and Warwick and Quinlan. This is through no fault of ours and therefore cannot be held responsible.

Once your furniture has passed quality control inspection it will be photographed for our QC records and wrapped ready for our appointed delivery company to collect and carry out the delivery to you. This can be from 5 to 15 working days ( in transit ) dependent on the area of the country you reside and the number of orders the transporter has for your area.

Delivery costs for a dedicated two-man delivery are expensive but necessary to ensure the safe transit and installation in to your home. Therefore, the delivery company will collate deliveries from ourselves and other companies to make an economical delivery load to your area so that the cost is reasonable for each customer. Please try as much as possible to accept the appointment you are offered when the transport company make contact as they may not return to your area again for some weeks. Deliveries are arranged on Monday to Friday due to the transport regulations which limit the number of hours a driver can work. Please note that this is not a service that we offer as a company, we make use of a 3rd party and the responsibility lies with our customers to manage the delivery and communications from when the unit leaves our factory. Please familiarize yourself with their Terms and Conditions.

Unless otherwise specified in writing, the price quoted for your units by Warwick and Quinlan shall be exclusive of the costs of delivering the same for which Warwick and Quinlan will invoice the Customer separately. Such charges shall include the costs of freight and insurance.

Please ensure that you check the dimensions for access including the gap between your door frames, ceiling heights, width of hallways, corridors, stairs and corners. When you placed your order, we asked you to confirm that the furniture you ordered is the correct size for your needs and that the delivery company will be able to access your property and the room of your choice.

Your furniture will be made to your size and specification. It is important that you are sure that there is adequate access to your property and that the furniture can be delivered in to the room of your choice. The delivery company will make every reasonable effort to deliver your furniture in to the room of your choice, however deliveries are strictly regulated by Health and safety regulations. Returns cannot be accepted if the delivery company cannot get the furniture in to the room of your choice.

Ownership and risk of the products will pass to you on delivery. Our furniture is hand-made and therefore any sizes given, published in our literature and on our website are approximate and not exact and small tolerances must be allowed for. All our products are designed for general domestic use. The materials (fabrics, wood, springs, foams and fillings, cushions) are all sourced from leading suppliers in the industry.

Any sale prices on The Warwick and Quinlan website cannot be used in conjunction with any other offers or discounts and do not include delivery costs.
Discount codes cannot be applied retrospectively. 
Discount codes do not apply to furniture that is made of a bespoke size or color.
All offers and discount codes are at Warwick and Quinlan’s sole discretion and are subject to variation or withdrawal without notice.

When it comes to painting, in particular, colors are likely to change over time as they respond to sunlight exposure and moisture content in the air. 
We always try our best to make sure that the descriptions, images and prices on our website and in our literature are accurate. Sometimes we can’t control this (for instance, computer monitors can affect colour), but if you spot something that you think is amiss, let us know and we’ll try to solve it as soon as possible.

We strongly advise that you request paint samples prior to ordering to and not rely on the computer screen for color matching. 
In the unlikely event, that your furniture arrives and you are not happy with the color, we can take take it back for a re-paint but collection, re-paint and re-delivery costs will apply. 

Whilst every effort has been made to ensure that colour reproduction is as accurate as possible, slight variations may occur as a result of the photographic process. We always advise customers prior to ordering to request fabric samples to check that the colour and design is suitable.

Please note that fabric quantities quoted are approximate and are based on fabric no less than 137cm wide with little or no pattern repeat. Please contact us for advice if you are in any doubt (pattern repeats and differing fabric widths all have a bearing on how much fabric you will need).

If you have decided to use your own fabric, please mark up with your name and order number and send to us.

Please note that our production lead time begins on the date that we receive your fabric and order.

If there is any ambiguity about the right side of the fabric, please either mark on the fabric you send in or send us a sample piece, which side of the fabric is to be used. Lonsdale Co cannot accept liability for inadvertently using the incorrect side. It is the responsibility of the customer to inspect and check their own fabric. Although we do our best to check for any faults in the fabric we cannot accept responsibility if the goods are made up before this comes to light.